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Ticketing and Cancellation Policy: Workshops/Programmes


Standard Cancellation Policy for Workshops
All ticket sales are final. If you have already registered for our workshops and are unable to attend it, our cancellation policy is as follows:
—30 days or more before the start date: Full Refund minus 30% administrative charge on full ticket value
—14 days before the start date: 50% Refund on full ticket value
—7 days before the start date: No Refund
—If the minimum capacity for the workshop is not met one week out, we may postpone the workshop and you will be offered a full refund and be informed alternative arrangements.
—In the event of the cancellation of the workshop, ticket holders will be informed of the refund procedures and alternative arrangements.

Ticket Delivery
E-tickets will be sent to the email address that you have provided at the time of purchase, and handled by our ticketing platform.

Workshop Entry and Admission
Admission to the workshop is subjected to the presentation of a valid ticket, which may be scanned or checked for authenticity at the entry point. Participants must adhere to the workshop’s terms & conditions, including but not limited to any age restrictions or prohibited items. Concession ticket holders must present valid identification at the door for admission. We only accept government-issued IDs and digital IDs via Singpass. DECK Photography Art Centre Limited reserves the right to deny entry to participants without the necessary and/or valid ID.

Pricing and Fees
Ticket prices are subjected to change without notice. Additional service fees, handling charges, and taxes may apply and will be clearly outlined during the purchase process.

Transferring your Ticket
Tickets may be transferred to another person only through the same ticketing platform that you have bought your tickets from. The name on the transferred ticket must match the ID of the new ticket holder. Resale of tickets is strictly prohibited on unauthorised platforms. Tickets found to be resold through unauthorised channels may be invalidated at the sole discretion of DECK Photography Art Centre Limited.

Most of our workshop spaces are accessible by wheelchair and participants with service dogs are welcomed. We kindly request that participants with accessibility requirements to write in to our programmes team at education@deck.sg with your various requirements so that we will be able to advise and make provisions in advance. Companions of participants requiring accessible seating will be accommodated as much as possible.

Photography & Videography
DECK Photography Art Centre Limited may have photographers and/or videographers on-site documenting the workshop/programme/event. As a ticket holder, you grant explicit and informed consent to DECK Photography Art Centre Limited to use any audio recordings, video recordings, and/or photographs taken during the event for marketing purposes and the promotion of future workshops, programmes, and events. This grant of permission is permanent, royalty-free, worldwide and may occur on mediums including but not limited to social media, printed media, electronic direct mailers, etc.. If you prefer to opt out of this consent, please contact us at education@deck.sg or programmes@sipf.sg, or inform a staff member at the workshop/programme/event.

Cancellation or Postponement by DECK
In the event of the cancellation or postponement of the workshop by DECK, ticket holders will be notified via email or other contact information provided at the time of purchase. Information regarding rescheduled dates, refunds, or alternative arrangements will be communicated with the ticket holder. If an event is rescheduled, original tickets will be honored for the new date. If the new date is not convenient, ticket holders may request a refund within a specified period.

Code of Conduct
All participants are expected to conduct themselves in a respectful, lawful and responsible manner during the workshop, adhering to all applicable laws and/or regulations. Violation of the code of conduct, disruptive or unsafe behaviour may result in removal from the premises and/or debarment from the entirety of the workshop without any refund.

Limitation of Liability
By participating in the workshops, programmes and activities organised by DECK Photography Art Centre Limited, you hereby acknowledge and agree to release, indemnify, and hold harmless DECK Photography Art Centre Limited and its affiliates, officers, directors, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your participation in workshops, programmes and activities organised by DECK Photography Art Centre Limited, including but not limited to travel-related incidents, accidents, illnesses, personal injuries, or property damage.

Contact Information
For any assistance or concerns regarding the ticketing policies, please reach out to the Programmes team at education@deck.sg or programmes@sipf.sg

Modification of Policies
These ticketing policies are subject to change and DECK Photography Art Centre Limited reserves the right to modify it at any time. The most recent version will be published on our website or provided upon request.